Jaipure

Boardroom Dialogues: We are not the same company!

Boardroom Dialogues

Boardroom dialogues is a real life chronicle on the happenings inside organizations across industries in India. It represents dialogues and dynamics centered around Employee Engagement and takes place between company executives and external consultants.

In today’s post, we dissect how a company...

Published on Monday, 04 July 2016
Jaipure

What is sentiment analysis and why do you need it?

Whenever we launch an initiative to gather data from our employees, we try to collect as much qualitative data as possible. Interviews, focus groups et al are great methods to achieve that. The understanding is that qualitative data gives us far greater insights than quantitative data. However, the extent of time investment required to carry out organization wide interviews and focus groups dissuades companies from taking up such an initiative. Thus, the...

Published on Monday, 04 July 2016
Jaipure

What is the ‘Right’ frequency for conducting an employee engagement survey?

When considering an employee engagement survey initiative, one of the first questions that comes to mind is ‘How frequently should my organization conduct the survey?’. This is a basic but critical question, and organizations must have a clear answer to it before formalizing their employee engagement survey...

Published on Monday, 04 July 2016
Jaipure

Multitasking - or the myth that’s it

Ever find yourself juggling too many things at the same time?

Ever get exhausted, and it’s not 11AM yet?

Ever look at something but can’t recall when you did it?

Ever have to rework something you spent time on?

Heard someone ask you to pay attention to them?

Find yourself reaching for that cup of coffee to often – and you don’t even like it?

If you said a yes to any of...

Published on Friday, 03 June 2016
Jaipure

What is benchmarking & why is it important?

In the quest for meeting their ambitious targets, organizations can sometimes put on blinkers and focus on only reaching those goals. While this approach does steer the organization from digressing from the focused path, what it also does is insulate the company from observing & learning from...

Published on Thursday, 26 May 2016
Jaipure

Boardroom Dialogues: A vision in jeopardy!

Boardroom Dialogues

Boardroom dialogues is a real life chronicle on the happenings inside organizations across industries in India. It represents dialogues and dynamics centered around Employee Engagement and takes place between company executives and external consultants.

In this first post, we look at how a misalignment in a company’s vision threatens to not just disengage employees but degrade business performance and erode shareholder value.

Series 1: A vision in jeopardy!

The...

Published on Thursday, 26 May 2016
Jaipure

How does communication impact employee engagement?

Just the other day, we presented the findings from the engagement survey for one of the world’s leading bathroom fittings company.

At first glance, their numbers and accompanying qualitative feedback on employee engagement were extremely positive. Particularly, a 100% response rate and over 3...

Published on Wednesday, 04 May 2016
Jaipure

What to do engage tenured employees?

Almost every company has those few employees who seem to have been in the system since ‘forever’. These are the employees who would have seen the organization through its myriad changes, in terms of processes, employees and performance, and can often be heard regaling their newer colleagues with tales of how things were back in the ‘good ol’ days'. These employees also happen to be repositories of valuable knowledge of how things work in the...

Published on Monday, 02 May 2016
Jaipure

How to become assertive?

Some of us find it difficult to be assertive and we hope you’ve had some opportunity to explore the reasons why you find being assertive an area of development. As discussed in the last blog entry, some reasons why we may not be assertive are because we want...

Published on Wednesday, 27 April 2016
Jaipure

Losing your top talent to attrition? Engaging them better might be your way out!

Both employees and managers are reluctant to have difficult conversations about issues in the workplace. Frequent and effective one-to-ones, as well as frank and open conversations about problems in the workplace are crucial. It is these conversations that go a long way in making an employee feel that he/she is important for the organization, thus keeping him/her engaged. In today’s day and age, when organizations are vying for each other’s top talent, the...

Published on Friday, 15 April 2016
Jaipure

Want to have happy customers? Create engaged employees first!

Customers have always been critical for businesses. They are, after all, the ones who lighten their pockets to fill in that of companies. Given the current fast changing, competitive world, customer loyalty is even more crucial today than ever before. With myriad options...

Published on Saturday, 06 February 2016
Jaipure

How involved is your customer?

Depicted above is a model of the stages in the consumer decision making process that consumers follow while buying either products or services. When buying either products or services, consumers are influenced by a variety of factors. Depending on a consumer’s experience and knowledge, some consumers may be able to make quick purchase decisions while other consumers may want to get more information and be more involved in the decision process before making a purchase....

Published on Saturday, 02 January 2016
Jaipure

The 5 Cs for an Engaged Workforce

“Research Has Clearly and Consistently Proved the Direct Link Between Employee Engagement, Customer Satisfaction and Revenue Growth.” - Harvard Business Review, 2000

In today’s age the most precious asset for any organization is its workforce. Cognizant of this, companies are involved in constant tussle...

Published on Thursday, 05 November 2015
Jaipure

Motivating Your Sales Force

Given the pivotal role that sales people play in contributing to the topline of organizations, one of the key challenges that sales managers deal with is how to keep their sales people motivated.

Formal and informal R&R programs for motivating sales force have become an art by themselves! For instance in India, off late we have been seeing grand sales contest launches, new cash incentive programs, trips to exotic international locations and the like...

Published on Wednesday, 16 September 2015
Jaipure

Diversity and Succession Planning for the Board

Diversity and Succession Planning for the Board

What keeps the Chairman of a top Indian company up at night? That even after two deadlines and impending fines and penalties, approximately 70% of them have not been able to make requisite appointment of women to their board. Meeting...

Published on Monday, 31 August 2015
Jaipure

What comes in the way of being assertive?

Ever wish you had told off that swarthy guy who parked in your parking spot? Or been able to tell your friends the movie they want to go for is not one you’re looking forward to?

Or even be able to tell a colleague you wouldn’t be able to finish their sudden task request in the time they are asking for it in?

Catch yourself feeling bad about yourself too often?Find yourself not getting your due?Go over a...

Published on Tuesday, 18 August 2015
Jaipure

Getting Ahead with Succession Plannning

Traditional succession planning often starts with a mandate from the Chief Executive Officer (CEO) to develop a plan.
The Human Resources (HR) professional given the assignment, often begins with his/her baseline of knowledge, usually supplemented with some benchmarking of other firms’ processes, and begins to...

Published on Tuesday, 17 February 2015
Jaipure

The Secrets of Outstanding Leadership

What will be the biggest challenge for your organization’s leaders in ten years time? What skills and behaviors will they need to meet this challenge? The first question is tough as we can not predict the sociological, technological, economic, political, environmental and competitive changes that will
unravel over the next decade. The second question, however, is much easier to answer. First, let us look at how the environment in which...

Published on Tuesday, 17 February 2015
Jaipure

Big Data helps Bust top 3 myths of Employee Engagement

Doing more with less has become familiar to many of us—and our workforce is no exception. The World Bank estimates global GDP grew 2.3% in 2012, with expected continued moderate growth in 2013 (The World Bank, 2013). Much of this growth is driven by the...

Published on Tuesday, 30 December 2014
Jaipure

Enabling Creativity and Innovation

Today’s leaders may be educated, knowledgeable and experienced, but many are still struggling to keep their companies competitive in the current economic climate. Their expertise and scientific methods can not help them predict the future in our modern, ambiguous, complex and ever-evolving environment. In these challenging times of economic crisis, leaders will often exert caution, make careful, low-risk decisions and focus on cutting costs to keep their company afloat. However...

Published on Tuesday, 30 December 2014
Jaipure

Leading Generation Y (Generation Y, the generation born in the 1980s and 1990s)

Generation Y, also known as Millenials have  entered  the workplace in record numbers and the leadership concepts of 20th century or Maslow’s theory  are  all seeming anachronistic in handling them.

In fact we have spent so much of time diagnosing & discussing how to lead the Gen...

Published on Friday, 12 December 2014
Jaipure

Creating Fun at Workplace

Fun and Laughter in the workplace has various proven advantages – for the mind, body and spirit as well as on social occasions.

Medical Advantages – The medical advantages for employees while maintaining fun atmosphere at work are innumerous. Laughter discharges endorphins that can direct to a feeling of gladness and confidence and decrease stress in a hassled condition. In addition to these, fun and excitement also gives several physiological advantages. They are...

Published on Friday, 12 December 2014
Jaipure

A Candid Look at Employee Engagement

Despite the brief employment slump at the turn of the millennium, companies have finally woken up to the fact that their people issues are key to their prospects for prosperity in the near, middle and distant future. Employers are seeing that the talents, knowledge, availability...

Published on Wednesday, 03 December 2014
Jaipure

Leadership - A FAD far from Reality

Isn’t leadership the most used or must I say the most abused word in organizations today? Or is it the greatest fad in the history of organization development…. Putting that aside for a moment it surely is the cash cow for all training firms round the globe. The KRA and the definitions of a good leader are based on how the training companies have laid down their programs, since historical times. I have spent hours meeting...

Published on Friday, 14 November 2014
Jaipure

Improving Sales Productivity through KAM

In most key account management teams in India and globally the following is observed:

 

  • Planning and reviewing is a monotonous chore and is seen as limited value. (This almost guarantees that the selling process will be less effective and less efficient than it could be...

    Published on Monday, 03 November 2014
Jaipure

Assessments Outcome

When including assessments into the recruitment process, most clients we speak to are keen to know the outcomes and often focus on reduced time to hire and lesser turnover.

As a consequence of introducing assessments, other improvements such as consistency in the process and a better idea of which sourcing channel is identifying better candidates are also very much possible.

We like to think of these as Tier 1 metrics or the ‘non-negotiables’....

Published on Wednesday, 29 October 2014
Jaipure

Leadership Assessments: New Practices

Scientific and predictive validity seem to be the mantra for organizations today as they look at building rigor and objectivity in their hiring process. Instead of merely hiring the ‘right person for the right job’, organizations have become more appreciative of charting out a career graph for new...

Published on Wednesday, 29 October 2014
Jaipure

Choosing your Assessments provider

You have decided that you need to hire employees who are a better fit with your organization and have the talent to do their jobs. Furthermore, you find that you do not have the expertise in the organization to develop pre-employment assessment tools that you think are necessary to identify top talent. Thus, you decide to seek help from an organization that offers these types of tools. You ask people in other organizations who they...

Published on Wednesday, 29 October 2014
Jaipure

Gravitating towards Gravitas

Around 750 BC, the Roman empire was known as the largest dominion in the world. The empire was vast and influential and demonstrated exemplary military power and economic prosperity. To give the empire the moral strength to conquer the world, the Romans defined certain virtues that...

Published on Monday, 27 October 2014
Jaipure

WORK FORCE OF THE FUTURE – India in 2020

A brief overview of the changing demographics of future work-force and how India can cultivate on future opportunities to ensure continued economic growth and become an economic power.

 

Population and specially population explosion has always looked at as a burden on the economy. More so in developing countries like India, where the rising human capital has been seen as putting pressure on existing resources. However, the perception is fast changing with policymakers and...

Published on Wednesday, 08 October 2014
Jaipure

Multiple Bosses: Ready tips to survive them!

When companies consolidate departments or lay-off employees, the action often results in administrative support staff working with multiple bosses. Though the strategic goal is to save money, the act can backfire if the new normal doesn’t quickly fall into place. Assistants play a critical role in...

Published on Tuesday, 30 September 2014
Jaipure

Let the Project Management Begin!!

The account is closed and the monies start rolling in.  We’ve bagged the client and it’s a brand name that is worth bragging of for the years to come.  The account manager has earned his incentives for a job well done.

Then begins the interesting albeit overwhelming phase of project management.

The question that most project managers grapple with is this: Is Project Management the SCIENCE OF MANAGING THE PROJECT OR THE ART OF...

Published on Friday, 05 September 2014
Jaipure

Winning Negotiations: Possible but not Probable

If all negotiations are not cooperative, then they are only competitive. The point of view circles around whether all that is competitive can turn into cooperative. If this hypothesis is true, we should test further whether all that is made cooperative is effective and optimal.

...

Published on Friday, 29 August 2014
Jaipure

Leadership in 2014: To Develop or Transform?

Today’s business world is boundary-less, yet the business environment is “VUCAD”. Organization-wide problems are increasingly complex and multilayered. There is a tectonic shift; more uncertainty coupled with speed. In such a dynamic environment, are today’s leaders able to evolve and adapt their skills at the same pace? Leaders today require complex, creative, collaborative and adaptive abilities to align themselves with the needs of the future.

Reviewing literature of some studies reveals...

Published on Monday, 11 August 2014

Jaipure

Leader's Lair

Leadership is an art as well as science. Extensive studies have been conducted on identifying the various tools & techniques used by leader which form the “science” part of the leadership Skills. But the real art is using the right technique at the right time. Before using...

Published on Friday, 25 July 2014
Jaipure

Sales Coaching Tips From TACK

Sales Managers continue to spend countless amount of time reviewing the performance of their sales teams on a daily, weekly, monthly and even an ad hoc basis. While enough emphasis gets placed on the outcome, what cannot be overemphasized is the time investment placed coaching sales people on the sales process and on improving their effectiveness. Here are a few tips or suggestions on how sales coaching conversations can become more meaningful and effective with...

Published on Wednesday, 09 July 2014
Jaipure

Leadership; A Flight of Fancy or a Genuine Need

As we move toward a more civilized and humane set of practices for organizations we are often faced with the pressing question of how to make an organization not only successful but sustainable; and after much rattling over it we might come across a multiplicity of issues out of which...

Published on Monday, 30 June 2014
Jaipure

Customer Service - In the Details

 

In my childhood days, I was very keen to pursue 9th and 10th standard from one of the 3 prestigious (at least, I thought so) schools in India. It was with this intent that I used to write letters and post them to the principals of these institutions expressing my interest to study in their institutions. As far as I can recall I must have sent fifteen letters, five to each of these...

Published on Monday, 23 June 2014
Jaipure

The Strategy Side of Sales

The profession of sales has often been described as a juggernaut. While some say that it is the easiest of all jobs, others insist that it takes the wind out of their sails! All said and done, the general consensus is that building a healthy sales team...

Published on Tuesday, 17 June 2014
Jaipure

The Role that “Behaviors” play in making Meetings Productive

The Desired State for meetings was very well articulated by Peter Drucker when he said:

 

“We meet because people holding different jobs have to cooperate to get a specific job done. We meet because the knowledge and experience needed in a specific situation are not available in one head, but have to be pieced together out of the knowledge and experience of several people”.

 

The current state was then commented on...

Published on Tuesday, 10 June 2014
Jaipure

Perspectives on HR, Talent and Business

The old stereotype of the Human Resources department being full of busy-body old ladies is a thing of the past!  HR is an ever-evolving realm of business management that’s essential to companies large and small.  Not only do HR professionals have to stay on top of legal and technological...

Published on Friday, 06 June 2014
Jaipure

Integrating Technology with Assessments

Numbers are honest. Sometimes, brutally so. Anything that can be measured is mapped to a number. Right from the number of man hours needed to bring a software project to completion to the number of productive hours spent by a unit of the organization. However, there is one thing that numbers can’t do by themselves – make decisions. That job, thankfully, still rests with people. Imagine a world where the...

Published on Friday, 06 June 2014
Jaipure

Five ways to use Assessments more effectively

With analytics and measurements coming into the fore in HR, it’s little wonder that assessing employees has taken so much mind space of HR leaders. The benefits cannot be discarded – from hiring the right person in the right role to identifying development requirements for your high potentials...

Published on Friday, 06 June 2014
Jaipure

Buidling Human Capital and Emotional Intelligence - By the Numbers

The valuation of companies is driven significantly by their intangible assets. In the last decade, competition has become so fierce that any edge gained by the introduction of new processes or technology is short- lived. Companies can no longer rely on investment in capital or physical assets to provide a competitive advantage. People have taken the centre stage in achieving sustainable economic growth. Given the significant financial impact of people in organizations we often refer...

Published on Friday, 06 June 2014
Jaipure

The Seven Deadly Pitfalls in Designing Sales Training Programs

Different organizations have different focus, mindset, set-up & budgets for sales training depending upon various factors like their industry, turnover, business strategy, outlook/philosophy of senior management, etc. They may or may not have a dedicated training & development department to identify sales training...

Published on Monday, 02 June 2014
Jaipure

5 Important Points To Consider Before Identifying High Potentials

Organisations today increasingly look for Leadership qualities at all levels – from an individual  contributor to the CEO. This often starts off with the identification right from campus recruitment. 

Managers use the yard stick of performance, employee loyalty, supervisor feedback, etc as the key for promoting an employee. While these are important parameters, the biggest question mark is in identifying and understanding the presence of Leadership qualities in an individual.

...

Published on Monday, 26 May 2014